Privacy Policy

Privacy Policy

Last Updated: 12-09-2026

KwickClick ("KwickClick", "we", "our", or "us") operates an e-commerce website through which we offer products for sale directly to customers.

We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how we protect it, and the choices and rights available to you.

This Privacy Policy is intended to operate in accordance with applicable Indian laws and regulations relating to privacy, data protection, consumer protection, and e-commerce, as applicable to our business.

1. Information We Collect

Depending on how you use our website and services, we may collect the following information.

Information You Provide to Us

When you place an order, contact us, or use our services, we may collect:

  • Full name
  • Mobile number
  • Email address
  • Billing and shipping address
  • PIN code and delivery details
  • Information provided when contacting our customer support team
  • Information provided when submitting a return, refund, replacement, complaint, or other service request

Order and Transaction Information

When you place an order through our website, we may collect information relating to:

  • Products purchased
  • Order number
  • Order date
  • Order value
  • Delivery information
  • Order and transaction history
  • Payment status

Payment Information

Payments made through our website may be processed by third-party payment service providers.

We generally do not store complete credit card or debit card numbers on our own systems. Payment information is handled by the applicable payment service provider according to its security practices and applicable requirements.

Technical Information

When you visit or use our website, certain technical information may be collected automatically, which may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Website usage information
  • Approximate interaction and access information
  • Cookies and similar technologies

This information may be used to operate, secure, maintain, and improve our website and services.

2. How We Use Your Information

We may use the information we collect for purposes including:

  • Processing and fulfilling your orders
  • Arranging delivery of purchased products
  • Sending order confirmations and shipping updates
  • Providing customer support
  • Handling returns, refunds, replacements, and complaints
  • Verifying and investigating transactions where reasonably necessary
  • Detecting and preventing fraud, misuse, unauthorized activity, and security threats
  • Maintaining and improving our website, products, services, and customer experience
  • Meeting applicable legal, accounting, GST, tax, and regulatory requirements
  • Maintaining appropriate business and transaction records
  • Sending promotional or marketing communications where permitted and where the required consent or other lawful basis applies

You may opt out of promotional communications at any time through the available unsubscribe option or by contacting us.

Please note that opting out of promotional communications will not prevent us from sending essential service-related communications, such as order confirmations, shipping updates, delivery notifications, or important information relating to your purchases.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

We generally do not store complete credit card or debit card numbers on our own systems. Payment information is handled by the applicable payment service provider according to its security practices and applicable requirements.

We recommend that customers review the privacy policy and security information of the relevant payment service provider for details about how payment information is processed.

4. How We Share Your Information

We may share relevant personal information with trusted third parties where necessary to provide our services and operate our business.

These parties may include:

  • Courier and logistics partners for order processing and delivery
  • Payment service providers for processing payments
  • Website, hosting, cloud, and technology service providers
  • Analytics and security service providers, where applicable
  • Customer support or service providers, where applicable
  • Professional advisers, auditors, or service providers, where reasonably necessary
  • Government authorities, regulators, law-enforcement agencies, or other parties where required or permitted by applicable law

We aim to share only the information that is reasonably necessary for the relevant purpose, subject to applicable requirements.

We do not sell your personal information for money.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for purposes such as:

  • Fulfilling orders
  • Providing customer support
  • Processing returns, refunds, and replacements
  • Resolving disputes and complaints
  • Maintaining business and transaction records
  • Meeting applicable legal, accounting, GST, tax, and regulatory requirements
  • Preventing fraud and misuse
  • Protecting our legal rights and interests

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and our internal data-retention practices.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Depending on the nature of the information and the systems involved, these measures may include:

  • Encryption or secure transmission of information
  • Access controls and restricted access to personal information
  • Security monitoring and protective measures
  • Secure hosting and technology infrastructure
  • Internal procedures for handling personal information
  • Appropriate controls for employees and service providers who may access personal information

While we take reasonable steps to protect your information, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Your Privacy Rights and Choices

Subject to applicable law and the circumstances of the processing, you may have rights and choices relating to your personal information, including the ability to:

  • Request information about the personal data we process about you
  • Request correction of inaccurate or incomplete personal information
  • Withdraw consent where processing is based on consent
  • Request deletion or erasure of personal information where applicable
  • Opt out of promotional communications
  • Raise a concern or grievance regarding the handling of your personal information

To exercise a privacy-related request, please contact us at:

Email: support@kwickclick.com

We may need to verify your request before processing it to help protect your information from unauthorized access.

Certain information may need to be retained where required or permitted by applicable law.

8. Grievance Officer

KwickClick has designated a Grievance Officer to address consumer grievances and complaints.

Name: Ravinder Rathi
Designation: Grievance Officer
Email: support@kwickclick.com
Phone: 8285182246

Address:
KwickClick
497, Main Road, Babbar Chowk
Bijwasan, Delhi – 110061
India

Consumer grievances received through the applicable channels will be acknowledged within 48 hours and addressed within the applicable timeframe, including the one-month period prescribed under applicable consumer protection and e-commerce requirements.

For faster assistance, customers should include their order number and relevant details when submitting a complaint.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help provide essential website functionality, remember certain preferences, understand website usage, improve website performance, and support security.

Depending on the services used on our website, cookies may also be placed by third-party service providers, such as analytics or other technology providers.

Cookies may be used for purposes including:

  • Website functionality
  • Security
  • Remembering preferences
  • Understanding website traffic and usage
  • Improving website performance
  • Analyzing customer interactions with our website

You can manage or restrict cookies through your browser settings.

Please note that disabling certain cookies may affect some website functionality.

Where required by applicable law, we will provide appropriate choices or consent mechanisms for cookies and similar technologies.

10. Children's Privacy

KwickClick sells products that may be intended for children, but our website and online purchasing process are intended to be used by adults.

We do not knowingly request or intentionally collect personal information directly from children for the purpose of allowing them to independently purchase products from our website.

Parents or guardians who believe that a child has provided personal information to us without appropriate authorization may contact us at:

Email: support@kwickclick.com

We will review the situation and take appropriate action where required.

11. International or Cross-Border Data Transfers

Some of our service providers may process or store information outside India, depending on the technology and services used by KwickClick.

Where personal information is processed or transferred outside India, KwickClick will take steps required under applicable Indian laws and regulations.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, courier tracking pages, or other external services.

KwickClick is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage customers to review the privacy policies of third-party services before providing them with personal information.

13. Promotional Communications

Where applicable and where the required consent or other lawful basis exists, we may send promotional communications about:

  • New products
  • Offers and promotions
  • Discounts
  • Seasonal campaigns
  • Other KwickClick updates

You can unsubscribe from promotional emails by using the unsubscribe option included in the communication or by contacting us at:

support@kwickclick.com

Please note that you may continue to receive essential communications relating to your orders, purchases, account, or services even after opting out of promotional communications.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or applicable legal requirements.

When we make changes, we will publish the updated version on this page and update the "Last Updated" date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we handle your data, please contact us.

KwickClick

Email: support@kwickclick.com
Phone: 9311127285

Address:
497, Main Road, Babbar Chowk
Bijwasan, Delhi – 110061
India

For order-related questions, please include your order number so that our team can assist you efficiently.